Customer Survey

Bright Lights USA, INC. dba BLUSA Defense Manufacturing is dedicated to continually improving the quality of our services. This survey is designed to provide input for our quality management system, and we appreciate you taking a few minutes of your time to give us your feedback.   ( * Required Fields)

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Fax:

1. Sales - How satisfied were you with the service you received from Bright Lights USA, INC. dba BLUSA Defense Manufacturing? (Choose one)

ExcellentGoodFairPoor

Compared to Competitors
BetterSameWorse
Comment:


2. Response Time - How satisfied were you with lead times for purchased products? (Choose one)

ExcellentGoodFairPoor

Compared to Competitors
BetterSameWorse
Comment:


3. Performance - Did the product(s) meet all of your expectations? (Choose one)

ExcellentGoodFairPoor

Compared to Competitors
BetterSameWorse
Comment:


4. Delivery - What was the quality of the shipping, packaging, etc? (Choose one)

ExcellentGoodFairPoor

Compared to Competitors
BetterSameWorse
Comment:


5. Customer Service - If you had problems or concerns with previous orders, were they addressed in a timely and helpful manner? (Choose one)

ExcellentGoodFairPoor

Compared to Competitors
BetterSameWorse
Comment:


6. How would you rate our Product Quality? (Choose one)

ExcellentGoodFairPoor

Compared to Competitors
BetterSameWorse
Comment:


7. How would you rate your overall satisfaction with our products and service? (Choose one)

ExcellentGoodFairPoor

Compared to Competitors
BetterSameWorse
Comment:


8. Which of the following best describes your perception of Bright Lights USA, INC. dba BLUSA Defense Manufacturing compared to suppliers of the same products? (Choose one)

Market LeaderPrice/Value LeaderProduct Quality LeaderSupport Leader

Other:


9. Would you recommend Bright Lights USA, INC. dba BLUSA Defense Manufacturing products to others? (Choose one)

YesNoUnsure

Other:


10. Your suggestions for improvement are welcomed.