Customer Survey

Bright Lights USA, INC. dba BLUSA Defense Manufacturing is dedicated to continually improving the quality of our services. This survey is designed to provide input for our quality management system, and we appreciate you taking a few minutes of your time to give us your feedback.   ( * Required Fields)

    First Name:*

    Last Name:*

    Company:*

    Address:*

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    Country:

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    Fax:

    1. Sales - How satisfied were you with the service you received from Bright Lights USA, INC. dba BLUSA Defense Manufacturing? (Choose one)

    ExcellentGoodFairPoor

    Compared to Competitors
    BetterSameWorse

    Comment:

    2. Response Time - How satisfied were you with lead times for purchased products? (Choose one)

    ExcellentGoodFairPoor

    Compared to Competitors
    BetterSameWorse

    Comment:

    3. Performance - Did the product(s) meet all of your expectations? (Choose one)

    ExcellentGoodFairPoor

    Compared to Competitors
    BetterSameWorse

    Comment:

    4. Delivery - What was the quality of the shipping, packaging, etc? (Choose one)

    ExcellentGoodFairPoor

    Compared to Competitors
    BetterSameWorse

    Comment:

    5. Customer Service - If you had problems or concerns with previous orders, were they addressed in a timely and helpful manner? (Choose one)

    ExcellentGoodFairPoor

    Compared to Competitors
    BetterSameWorse

    Comment:

    6. How would you rate our Product Quality? (Choose one)

    ExcellentGoodFairPoor

    Compared to Competitors
    BetterSameWorse

    Comment:

    7. How would you rate your overall satisfaction with our products and service? (Choose one)

    ExcellentGoodFairPoor

    Compared to Competitors
    BetterSameWorse

    Comment:

    8. Which of the following best describes your perception of Bright Lights USA, INC. dba BLUSA Defense Manufacturing compared to suppliers of the same products? (Choose one)

    Market LeaderPrice/Value LeaderProduct Quality LeaderSupport Leader

    Other:

    9. Would you recommend Bright Lights USA, INC. dba BLUSA Defense Manufacturing products to others? (Choose one)

    YesNoUnsure

    Other:

    10. Your suggestions for improvement are welcomed.

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    11000 Midlantic Drive
    Mount Laurel, NJ USA

    Phone: (856) 546-5656
    Fax: (856) 546-9191

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