Supply Chain Expediting Assistant

Position: Expediting Customer Service/Collections Rep

Reports To: Expediting Manager

Department: Expediting Supervises: This is an individual contributor

Classification: Non-Exempt Payrate/Salary: $DoE

Employment type: Full Time Schedule: Mon-Fri: 9:00-5:30; (1/2) hr. unpaid meal break

Job Summary: The Expediting Customer Service/Collections Rep holds a critical position in our overall order process. The primary duties involves regular and ongoing communications with vendors, 3rd parties and internal departments throughout the completion of the order process .

Successful candidates will enjoy  a pleasant work environment, ongoing phone contact with vendors, tracking shipments and have strong:

External Communications Skills

  • Effectively contact vendors on a timely and ongoing basis to ensure that due dates and confirmed shipment dates are met.Contact 3rd Party Trucking companies {FEDEX, UPS, DM TRANSPORTATION} regarding problematic shipments, ex: shipments lost in route, shipments delayed, etc.

Internal Communications Skills

  • Successfully communicate thru email, systems, phone, etc., to update internal parties with information that affects an order’s timely delivery and/or if an order that has arrived and is not being processed.

Delivery Documentation Skills

  • Capably use daily FEDEX & UPS reports to document tracking information and indicating goods shipped to vendor.
  • Accurately document the Global Shop System (GSS) regarding any correspondence sent by vendors, ex: order acknowledgments, updates related to the orders, etc.


Language and Communication Skills

  • Rigorous follow up to ensure timely deliveries from vendors
  • Efficient command of English, both oral and written, and customer service skills
  • Ability to read, analyze, and interpret contracts, purchase orders
  • Ability to respond to inquiries from vendors, suppliers and internal stakeholders on a timely basis