Customer Service/COLLECTIONS EXPEDITING Assistant       

Position:  Customer Service/COLLECTIONS EXPEDITING Assistant             

Reports To: Expediting Manager

Department: Expediting      

Classification:   Non-Exempt     

Employment type: Full Time

Supervises:  This is an individual contributor  

Payrate/Salary:  $DoE

Schedule: Mon-Fri: 9:00-5:30; (1/2) hr. unpaid meal break

Job Summary:  The Supply Chain Expediting Assistant position is a critical position in our overall order process. The primary duties involve regular and ongoing communications with vendors, 3rd parties and internal departments throughout the completion of the order.

Successful candidates would have strong:

External Communications Skills

  • Effectively contact vendors on a timely and ongoing basis to ensure that due dates and confirmed shipment dates are met.
  • Contact 3rd Party Trucking companies {FEDEX, UPS, DM TRANSPORTATION} regarding problematic shipments, ex:  shipments lost in route, shipments delayed, etc.

Internal Communications Skills

  • Successfully communicate thru email, systems, phone, etc., to update internal parties with information that affects an order’s timely delivery and/or if an order that has arrived and is not being processed.

Delivery Documentation Skills

  • Capably use daily FEDEX & UPS reports to document tracking information and indicating goods shipped to vendor.
  • Accurately document the Global Shop System (GSS) regarding any correspondence sent by vendors, ex: order acknowledgments, updates related to the orders, etc.

Language and Communication Skills

  • Rigorous follow up to ensure timely deliveries from vendors
  • Efficient command of English, both oral and written, and customer service skills
  • Ability to read, analyze, and interpret contracts, purchase orders
  • Ability to respond to inquiries from vendors, suppliers and internal stakeholders on a timely basis

Education and/or Experience

  • High School Diploma or equivalent preferred
  • Experience reviewing contracts is a plus
  • Working knowledge of work processing tools and spreadsheets (MS Office Word, Excel, etc.) and basic understanding of databases
  • Good typing skills

If you are interested in the position noted above, please send your resume and references.

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